Membership Pause Request

PAUSE REQUEST
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To pause your SHOP Membership, please fill out the form to submit your request. After filling out the form below, please allow five (5) business days for us to process your request.

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PAUSE ELIGIBILITY
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• If you have a medical issue that prevents you from utilizing your membership for a period of time longer than three (3) weeks during any one billing cycle (such as injury). If you have a medical issue that prevents you from utilizing your membership for the foreseeable future, please fill out the Membership Cancellation Request Form.
• If you are traveling for a period of time longer than three (3) weeks during any one billing cycle.
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DURATION
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For travel, the pause duration will match the length of the trip (subject to eligibility stated above). For other pauses, the return date will be mutually agreed upon.

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EVERY 4 WEEKS MEMBERSHIPS
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An "Every 4 Weeks" membership is not eligible for a pause, but you are able to cancel your membership at any time. See Membership Cancellation Request Form.

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BILLING & TERM
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Your billing will be suspended for the duration of the pause, and will automatically resume once the pause period has ended. Any suspended payments will be added onto the initial term of your agreement, extending the Membership term by the length of the pause.

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